Shipping policy

Transportation mode and freight cost
Transportation company:
We transport through SF International Express.

Freight policy:
International freight is calculated based on the destination country and region, as well as the weight and volume of the package. The specific cost will be displayed at checkout. Customs duties and taxes are borne by the customer, and we will provide relevant information before shipment.

Shipping time:
After receiving your order, we will arrange shipment within 72 hours. International express delivery usually takes 5-10 working days to arrive, depending on the customs clearance speed of the destination country and the service efficiency of the shipping company.

Package tracking：
You can enter the order number and recipient information on our order tracking page, or check the shipping status of the package through the official website of the shipping company. We will promptly send you an email containing tracking information after shipment.

Special circumstances explanation
Out of stock or delayed shipment:If the item you purchased is out of stock, we will notify you immediately and provide options for exchange, refund, or waiting for restocking. Delay in shipment may be caused by factors such as force majeure. We will do our best to minimize the impact and communicate with you in a timely manner.

Return and exchange policy
Return conditions: If the product you receive has quality issues or does not match the order, we accept returns within 7 days of receiving the product.

Return process: Please contact our customer service personnel before returning the item, explain the reason for the return, and send the product back to the return address provided by customer service. Please ensure that the original packaging of the product is intact and all accessories are complete when returning.

Freight cost: We will bear the return shipping cost for returns caused by product quality issues or our own mistakes; For returns without quality issues, the shipping cost will be borne by the customer themselves.